In the actual event Triconvey breaks, ie the ‘logging out of account that don’t exist’ error.
You gotta reinstall with both hands.
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Ensure all Microsoft office products have been closed (Word/Outlook/Excel etc).
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Perform a DB file backup and save it to a stable location.
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Open Task Manager and suspend the Smokeball Update Service and Windows Service.
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Open the Windows Task Tray and close the Smokeball Tray Icon from there. Otherwise, exit the Smokeball process from the Task Manager.
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Clear all DB files from C:\Program Files\Smokeball\dataAu.
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Uninstall triConvey from the Windows Apps & features window.
To reinstall triConvey:
Reinstall triConvey and log the user back into their account once the installation is complete. Ensure they can access their account.